Many customers and community members have been impacted financially by the COVID-19 pandemic. They are making every effort to notify our customers ahead of any changes that could potentially impact service. The temporary suspension of customer disconnects has been extended to July 15 as a means of relief for customers amid the pandemic. After July 15, normal business operations will resume, and the disconnection policy will be reinstated.
To help avoid disruption of service, they are providing repayment options.
· Customers may be eligible for an Installment Payment Plan allowing them to pay off their outstanding balance over a 6-month timeframe – October 2020 through March 2021 – with no late payment charges.
Additionally, they offer the following repayment options:
· Residential customers, where eligible, can transition to Prepay
· Prepay customers can:
o Add funds to achieve positive dollars
o Transfer negative balances to Prepay Deferred
Energy Assistance Programs
Georgia Power partners with nonprofits, community and faith-based organizations to offer assistance programs to those in need. These programs include:
· Georgia Power’s Senior Citizen Discount – Georgia Power customers 65 years of age or older who meet the income requirements for eligibility can receive up to $24 a month off their bill.
· Low-Income Home Energy Assistance Program (LIHEAP) – Georgia Power supports the Division of Family & Children Services to help qualifying, low-income households pay their home energy bills.
· The Salvation Army’s Project SHARE – Georgia Power, in partnership with The Salvation Army, established Project SHARE. Through this program, Georgia Power customers can receive emergency bill payment assistance when facing a temporary crisis that threatens their home.
Customers can learn more about Energy Assistance programs by visiting https://www.georgiapower.com/energyassistance or by calling 1-888-660-5890