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Delivering Trauma Informed Customer Service

February 15 @ 9:00 am - 12:30 pm

Georgia State University Child Welfare Training Collaborative is presenting “Delivering Trauma Informed Customer Service” on Thursday, February 15, 2024 from 9:00AM-12:30PM. This is a virtual training opportunity.

This training focuses on the use of empathy and a trauma-informed perspective to support individuals who have a history of or are in the midst of, traumatic experiences. The course is designed to increase professionals’ ability to adjust their practices and approaches to better meet the needs of the individuals they serve. Attendees will learn strategies they can immediately put into practice.

As a result of this training, participants will be able to:

  • Define the different types of trauma
  • Describe the significance of cultural trauma
  • Describe adverse childhood experiences and their potential lifelong impact
  • Describe the foundational skills of empathy, genuineness, and respect and how these skills support the delivery of trauma-informed customer service
  • Apply focused listening, questioning, and non-verbal communication skills to support the delivery of trauma-informed customer service

Instructor bio:
Darrell Green is an Instructional Services Coordinator for the Professional Excellence Program. In this role, he provides training and development opportunities for a variety of human services professionals. Previously, he served as a Staff Development Professional and Project Administrator with the Department of Human Services, Division of Family and Children Services (DFCS) for more than 8 years where he provided training and staff development for DFCS Administrators, Supervisors and frontline Case Managers.  During his 30 years of service in child welfare, Mr. Green has served as a Project Administrator with the Carter Center of Emory University, a Court Appointed Special Advocate (CASA) Coordinator in Fulton County Juvenile Court, a community organizer, a parenting course instructor, and a parenting curriculum developer with a focus on initiatives for non-custodial fathers.

As a professional speaker and trainer, Mr. Green has delivered numerous keynotes and workshop presentations at professional conferences and training events.  As the father of three sons, Mr. Green is passionate about his role as a parent and committed to helping other fathers embrace their responsibility as parents.

Click here for registration.

CEUs: Hours – 3:


This training is approved for three hours of continuing education for core social work, related licensed professional counselors, marriage and family therapists, DECAL/Bright from the Start, family violence intervention specialists (FVIP), POST, Babies Can’t Wait Project SCEIs in Area 1 Children and Famlies-Birth to 8, and nursing.

Questions? Email cwtc@gsu.edu or call 470-279-1785.


February 15
9:00 am - 12:30 pm
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Online Only